SHIPPING & RETURNS
At BASE Athletica, we are all about making online shopping easy, which is why we offer FREE shipping across Singapore on ALL orders over $30 (it's only $2 for shipping on orders under $30). Delivery should take 2-3 business days.
A few helpful hints to make sure your goodies get to you asap!
- Make sure you include your correct postcode, block and condo name
- Please include an email and mobile so we can get in touch if we need to
RETURNS AND EXCHANGES
We know that sometimes buying online can be challenging so we want to give you the peace of mind that you can return your purchase if it is not suitable when it arrives. We will gladly accept return of an unworn item within a week of your order. Here’s how:
- Email BASE within 7 days of purchase at email@example.com. If you would like to exchange your goodies for a different size, colour or style at a different price, be sure to do this as soon as possible so we can set it aside for you.
- Items must be in original condition, unworn and including tags.
- We will reply your email with the return address. We suggest mailing it back via registered mail and giving us the tracking number.
- When we have received and acknowledged your returned item, we will notify you via email when the refund / exchange is complete.
- We can only accept returns that are in their original condition, unworn, unwashed and with their tags intact.
- Any refund will be given as store credit and we will email you when it's through!
- Please note, we do not offer refunds or exchanges on sale items and base basics.